Billstone

Warranty Policy

Customer's satisfaction is our priority. We offer a free 1 year warranty on all our watch winder and luxurious safe products, an option for an extended 2 years warranty, and a 7-days return policy.

 

1 Year Warranty 

All watch winders (excluding watch boxes & jewelry boxes) come with a 1 year spare-part warranty. This warranty covers the electric rotor and electronics (PCB, adaptor, switches, touchscreen panel) only.

 

2 Years Extended Warranty

We offer a 2-years extended warranty program that will give you a total of 3 years warranty (1 year free + 2 years extended). 

 

7-Days Return Policy

If you are unsatisfied with our product or you would like to change to another product, you can return / exchange it within 7 days of receiving the item, provided that the original packaging and accessories such as adaptor and key is still intact.

 

Service Center Address

For warranty service and exchange, please pack the item securely and send it to:

BILLSTONE SERVICE CENTER

JL. Kyai Caringin No. 20B

Jakarta, 10150, Indonesia

(021) 6386 3334

 

Terms & Condition:

For warranty repair, returns and exchanges, please email us at cs@billstonewinders.com. Ship the item to us in its original packaging and with the original accessories (adaptor, key, etc) and include the original invoice.

 

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